11Giraffes dealers coordinate your order with our support team; then arrange the installation with yours. They’ll get the equipment to you and in place, and will provide initial system training. Need more help? Just ask. They’ll take good care of you.
You bring the power and internet access. Our dealers do the rest. Already have displays or a sound system that you’d like to use? That’s fine too. Depending upon the complexity of installation and content strategy, you can usually be up and running within days.
Once it’s up and running, your 11Giraffes dealer can remotely monitor your media players. As long as they’re on the network, some troubleshooting can also be remotely administered. If you need something else, give them a call.
Our tiered support system ensures that you’re covered.
Tier I Support - Provided by 11Giraffes Dealers
This is the initial support level responsible for basic customer issues. This includes things like installation related issues and system training. Some dealers even will provide content creation and production assistance.
Tier II Support - Provided by 11Giraffes
We step in when your 11Giraffes dealer needs a hand. For example, if they’re dealing with a complicated networking or video distribution issue, they’ll call us. Regardless, we’ve got you covered.